Certificate In Front Office Operations

Every big commercial hospitality outlet has various departments and a front office to coordinate and direct the work. It acts as the face and identity of the outlet. Every hotel, resort, restaurant, cafe, and cruise ship has a front office at the entrance. The main idea behind the establishment of this department is to enhance the customer experience. Whenever a customer initially enters a hotel or restaurant they first go towards the front office to inquire and get directions for their visit. They handle queries, transactions, requests, complaints, and problems. The employees are responsible for the front desk operations who pursue a professional course in front office operation.

National Finishing and Cookery Institute (NFCI) offers a professional Certificate in front office operations and management and advanced hospitality management courses. The course is designed with an updated syllabus to cater to modern-day requirements. It is a 1-year certificate course in front office management. Candidates get to learn from the industry professionals with workshops, practical, theory lessons, and industrial training. NFCI also offers placement options at the best outlets in the industry.

Front Office Operations Course Details

Front office operations involve management of staff, transaction, complaints service, email handling, database management, and public relations. Skills taught in Certificate in front office operations course are:- 

●Management skills:- Front office desk manages a wide array of services. For this reason, candidates are taught about management skills and people skills.
●Organizational skills- Front office employees have several responsibilities to handle. Therefore, students are taught organizational skills to multitask and maintain efficiency in every work.
●Database storage- All the databases of customers are reported and stored at the front office. Students are taught about the proper storage and organization of databases.
●Public relations- The first interaction of customers at a hotel or restaurant is done at reception or front office. They are the voice of an outlet. So, students are taught about public relations to comply with the customers.
●Email management- In the present time, people prefer to contact and connect with an outlet through emails. For this reason, students are taught to view, manage, organize and reply to emails.
●Complaint compliance- All the complaints are communicated and managed by the front office. Students are taught about complaint management and addressing customer concerns.
●Staff management- front office is the main department that directs staff management. Therefore, students are taught about hiring, training, reporting, and management of staffers.

What Will You Learn With Certificate In Front Office Operations Course?

On the successful completion of the hotel front office operations course, you will gain expertise in front office management. You can work at the front office or receptions at restaurants, hotels, cruise ships, etc. There are several advanced culinary courses provided by NFCI. You can get a recognized certificate and job opportunities with good earnings.

Front office management in hotels includes booking reservations, registering guests, night auditing, maintain guest accounts, etc. There are responsible for maintaining hotel or restaurant occupancy. So, this role is unavoidable and is of great importance. Choosing front office operations is a good career opportunity for students and professionals.