Outstanding customer service is the main ingredient of the hospitality industry. Guest experience is a factor that is likely to determine the success of a business in a hotel, resorts, and other luxury properties. First in this experience will be the Customer Service Representative (CSR)- an individual who interacts with …
What are leadership skills? The term leadership skills defines personal attributes and abilities which support someone to direct others while creating motivation and achieving shared objectives. Leadership in the hospitality field requires team management alongside conflict resolution skills, strategic decision-making and service standard maintenance. A strong leader performs task delegation …
