Outstanding customer service is the main ingredient of the hospitality industry. Guest experience is a factor that is likely to determine the success of a business in a hotel, resorts, and other luxury properties. First in this experience will be the Customer Service Representative (CSR)- an individual who interacts with …
In the bustling world of Hotel Management , where each encounter with a guest offers the potential to make it unforgettable, becoming an expert in hotel administration is crucial. The path to excellence involves commitment, planning, and a thorough comprehension of the nuances of customer service, from exceeding guest expectations …
