Outstanding customer service is the main ingredient of the hospitality industry. Guest experience is a factor that is likely to determine the success of a business in a hotel, resorts, and other luxury properties. First in this experience will be the Customer Service Representative (CSR)- an individual who interacts with …
In the competitive world of the hospitality industry, hotels constantly strive to distinguish themselves. Among the myriad factors influencing a hotel’s success, customer service excellence emerges as a pivotal element, significantly impacting hotel ratings. As a premier institution, NFCI Una has observed and analyzed trends within the hospitality sector, recognizing …
